Match Auto Privacy Policy
1. Introduction
Match Auto is committed to respecting and protecting the privacy of individuals who deal with us, in accordance with the Australian Privacy Principles. This Privacy Policy explains how we collect, hold, use and disclose personal information. We are committed to protecting the personal information that we hold about you.
2. The Kinds of Personal Information We Collect and Hold
In dealing with you, we may collect personal information including your name, address, date of birth, telephone number, email address and driver’s licence number.
3. How We Collect and Hold Personal Information
Generally, we collect personal information directly from you when you contact us or use our services. We may also collect personal information from third parties, including vehicle dealerships, finance providers, insurance providers and other service partners involved in facilitating your vehicle purchase or finance application.
We protect your personal information in a number of ways. Information is stored in secure systems and locations, and access is restricted to authorised personnel. Where we share information with third parties, we take reasonable steps to ensure they maintain appropriate privacy and security standards. When personal information is no longer required, it is securely deleted, destroyed or de-identified.
4. How We Use and Disclose Personal Information
We collect and use your personal information for a number of reasons, including:
- To respond to your enquiry regarding the purchase, sourcing or financing of a vehicle.
- To identify and secure suitable vehicle options and competitive pricing on your behalf.
- To arrange vehicle finance, insurance and related services where requested.
- To communicate with you regarding your enquiry, purchase, finance application or vehicle delivery.
- To provide you with information about products, services, promotions or offers that may be relevant to you.
- To maintain records for accounting, administrative, legal and compliance purposes.
- To provide your details to dealerships, vehicle manufacturers, finance providers, insurers and other service providers involved in fulfilling your request.
- For other purposes related to your dealings with Match Auto.
5. How You May Access Your Personal Information
You may request access to the personal information we hold about you by contacting us. We will arrange a convenient time and method for you to access your information.
If you believe any personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct our records.
For privacy enquiries, please contact us at:
Email: enquiries@matchauto.com.au
6. How You May Make a Privacy Complaint
If you have a complaint about how we collect, use, store or disclose your personal information, please contact us in writing and provide details of your concern and the outcome you are seeking.
We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
7. Transfer of Personal Information Overseas
Match Auto may disclose personal information (including credit-related information) to overseas recipients where necessary to provide services, facilitate transactions, support administrative functions or work with affiliated service providers.
Where personal information is disclosed overseas, we will do so only where:
- It is necessary to complete a transaction or service you have requested;
- You have provided consent;
- We reasonably believe the overseas recipient is subject to privacy obligations substantially similar to those under Australian privacy laws; or
- The disclosure is otherwise permitted by law.
While it is not practicable to identify every country in which recipients may be located, personal information may be disclosed to service providers and business partners located in countries where vehicle manufacturers, finance providers or technology partners operate.
8. Changes to This Policy
This Privacy Policy may be updated from time to time at our discretion. Any changes will be published on our website.
Contact Details
Match Auto
Address: 42 High Street, Parramatta NSW 2150
Phone: (02) 9129 2550
Email: enquiries@matchauto.com.au
9. Links to Other Websites
Our website may contain links to third-party websites. Match Auto is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.